Our fast-paced lives overwhelm people with variety of activities, tasks and meetings. Dental appointment, scheduled a some time ago, might easily be forgotten. Automatic text and e-mail patient communication reminders, will refresh your client's memory in 2 weeks, 1 week, 3 days or same day! Simply set-up the reminder schedule and let it run by itself. Ones reminder is received, there is an option to confirm a visit. A detailed performance report is populated daily, and can be accessed at any time. Automate your reminders and see the numbers of missed appointments decline.

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Recall

 

Routine checkups and preventive treatments are not happening every day. A lot can change since the last visit to your office: patient can loose your contact information, or simply forget about his next check-up... even have no idea there he need one. The best patient communication solution in this case is automated recall reminders, which check your actual schedule and send an invitation to everyone, who wasn't seen in the office for a while and don't have any pending appointments. The invitation is received, there is an option to request an appointment right away.

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Often even recall reminder is not enough: it can be overlooked, could be considering another specialist, it could have come at the wrong moment in life. Reactivate feature will help you with that task. Idle patients, who weren't seen in your office for prolonged periods of time (typically 1 year), are invited to come back and become start using your services again. You can select the time distance since the last visit, and have complete control over the text sent in an invitation. When invitation is received, patient can request "comeback" appointment on a spot.

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Every successful visit to your office is a reason to improve your image. Our reviews and ratings are the building blocks for establishing stellar online reputation. SmileRadius effortlessly collects, displays and shares your practice reviews, even links them to your existing website. Shortly after the visit, a patient is prompted to rate and describe his experiences at your office. Shell something go wrong during the visit, the opportunity to share his opinion will show a patient that you care, increasing chances of him continuing using your services. You on the other hand always have an unbiased view of your practice and learn, what needs to be improved, if anything, while staying in full control of, what is displayed online.

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There are times, when all it takes is just one extra reason to schedule a visit. It could be a special price, seasonal deal, maybe a groupon or multi-procedure discount... Regardless of the nature of the promotion - it need to be distributed to all your patients. Our easy-to-use tool for sending promotions will help with the task. User-friendly system will assist you in creating and distribution of your message to the current list of patients without dealing with long and complex data population or confusing third party products. Promotions have an option to request a schedule right away. Promotions also work towards improving Search Engine ranking (SEO) of your practice, online visibility and bring additional traffic to your site.

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Newsletter does much more then reminding a patient about your practice: it is a best patient communication opportunity, which informs customers about new procedures and treatments available. Often a patient won't ask for a treatment because of not being aware of its existence. Keep them informed with our newsletter tool. You can select from several pre-written articles or create one yourself. Choose your own schedule: from monthly to quarterly, as well as a specific dates, when the newsletter is distributed. After sending of the newsletter, the articles will be linked to your website in order to improve your site's SEO, and for future reference. We also provide the special editions for major holidays year around.

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Personal approach to patient relations is a key to long-standing customer loyalty. Surely birthday is the most personal annual celebration. Approaching a patient with a personal greeting, combined with opportunity to schedule appointment is one of the best patient communication forms in existence. Since you have control over the text of the greeting, you can also offer a discount, as a birthday gift, giving yet another incentive for a patient to show at your office doorstep. The system is based on actual patient data from your local patient management system, and, ones set-up, requires zero involvement, automatically dispatching messages.

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Automated surveys is yet another way to generate additional value in connection to existing patients: the means to reinforce your online reputation, and professional standing, as well as improve your practice. Shortly after treatment, a patient receives invitation to complete a short survey, including providing rating and review. The surveys are most direct way of learning patient's true impression of the visit to your office, and finding the areas, which needs improvement. The fully automated surveys include customized Questions and Answers, and immediate feedback option to you to react right away.

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Any situation, causing bulk appointment changes is unexpected, and already creates much confusion. There is no need to add to the stress necessity to call each and every patient affected, and personally informing him of the change. SmileRadius will do it for you! Our group messages will make informing every patient scheduled for a specific day is push-of-a-button matter. Just select a day, and enter the message, and go on with resolving the emergency without worrying about one of the patients being forgotten. The group messages is that extra piece of security and confidence, which makes the operation of the office perfect.

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